At Orevia Digital LLC, we strive to provide high-quality digital marketing training materials that deliver real value. We understand that purchasing digital products is a significant decision, and we want you to feel confident in your purchase.
This Refund Policy explains your rights and our process for handling refund requests. Please read it carefully before making a purchase.
By completing your order, you acknowledge that you have read, understood, and agree to this Refund Policy.
1. Quick Summary
| Product Type | Refund Window | Key Conditions |
|---|---|---|
| Digital Packages | 7 days from purchase | • Request submitted via email • Materials not substantially downloaded/used • Reviewed case-by-case |
| Printed Copies | 7 days from delivery | • Item defective, damaged, or not as described • Return shipping may apply • Replacement or refund at our discretion |
| Additional Support | Non-refundable | • Agreed scope delivered • Invoiced separately with prior consent |
2. Refund Eligibility for Digital Products
2.1 Standard Refund Window
Refund requests for digital packages must be submitted to support@oreviadigital.com within 7 calendar days of your original purchase date.
2.2 Important: Digital Content & Consumer Rights
Under applicable consumer protection laws (including UAE Federal Law No. 15 of 2020 and UK Consumer Rights Act 2015), digital content is exempt from the standard 14-day “cooling-off” period once download or access has begun, provided the customer was clearly informed before purchase.
By completing your purchase, you expressly acknowledge and agree that:
- You consent to immediate digital delivery upon successful payment
- You understand that once you download, access, or view the Materials, you waive your right to cancel under distance selling regulations
- Refunds for digital products are discretionary and subject to review based on usage
2.3 When Refunds May Be Approved
We may approve a refund request if:
- The request is submitted within 7 days of purchase
- You have not downloaded, accessed, or substantially used the Materials
- The product was not as described on our website
- You experienced a technical issue preventing access that we could not resolve
- You purchased the wrong package by mistake and contacted us immediately
2.4 When Refunds May Be Denied
Refund requests may be declined if:
- The Materials have been downloaded, opened, or substantially accessed
- More than 7 days have passed since purchase
- The request relates to dissatisfaction with results (see Section 8: No Guaranteed Results)
- There is evidence of misuse, unauthorized sharing, or attempted retention after refund request
- The issue stems from user error, incompatible software, or failure to follow instructions
- You have already received and used the included email support period
3. Refund Process for Digital Products
Step 1: Submit Your Request
Email support@oreviadigital.com with:
- Your full name and order number (or email used at checkout)
- The package name you purchased
- A clear explanation of why you are requesting a refund
- Confirmation of whether you have downloaded or accessed the Materials
Step 2: Review Period
- We will acknowledge receipt of your request within 2 business days
- Our team will review your request, account activity, and download logs
- Review typically takes 3–5 business days
Step 3: Decision & Notification
- You will receive a written decision via email
- If approved: We will process the refund to your original payment method
- If denied: We will explain the reason and, where appropriate, offer alternatives (e.g., package exchange, credit toward future purchase)
Step 4: Refund Processing
- Approved refunds are processed within 2 business days of approval
- Funds typically appear in your account within 5–7 working days, depending on your bank or payment provider
- You will receive email confirmation once the refund is initiated
4. Printed Copies: Refunds & Returns
If you requested and received a printed copy of your Materials:
4.1 Eligible Reasons for Return
You may request a refund or replacement if:
- The printed item arrived damaged, defective, or with printing errors
- The item received does not match the product description on our website
- The item was not delivered due to confirmed loss by the courier (after investigation)
4.2 Return Process
- Contact support@oreviadigital.com within 7 days of delivery with:
- Photos of the damage or defect (if applicable)
- Your order number and delivery address
- Description of the issue
- We will review your request and provide return instructions if approved
- Ship the item back using a tracked service (return shipping costs are your responsibility unless the item is faulty)
- Once we receive and inspect the return, we will process your refund or ship a replacement
4.3 Non-Eligible Reasons
Returns/refunds will not be accepted for:
- Change of mind after receiving the printed item
- Minor cosmetic imperfections that do not affect usability
- Damage caused by misuse, storage, or handling after delivery
- Requests submitted after the 7-day window
4.4 Refund or Replacement?
At our discretion, we may offer:
- A full or partial refund to your original payment method
- A replacement printed copy shipped at no additional cost
- Store credit toward a future purchase
5. Additional Support Services
If you purchased additional support beyond the period included with your package:
- Additional support is invoiced separately with your prior written agreement
- Fees for additional support are non-refundable once the agreed scope has been delivered
- If support services cannot be provided due to circumstances on our end, we will issue a proportional refund or credit
6. Exchanges & Package Upgrades
While we do not offer direct “exchanges,” we may accommodate package upgrades:
- If you purchased a lower-tier package and wish to upgrade, contact us within 7 days
- We may apply your original purchase price as credit toward the higher-tier package
- The price difference must be paid at the time of upgrade
- Downgrades or partial refunds for package differences are not available
7. Chargebacks & Payment Disputes
7.1 Please Contact Us First
If you have concerns about your purchase, please contact us at support@oreviadigital.com before filing a chargeback with your bank or payment provider. We are committed to resolving issues fairly and promptly.
7.2 Chargeback Consequences
If you initiate a chargeback or payment dispute without first contacting us:
- Your Orevia account and access to digital Materials may be suspended or terminated
- We may submit evidence of your purchase, download activity, and this Refund Policy to the payment provider
- If the chargeback is resolved in our favor, we may reinstate your access; if resolved in your favor, access will be permanently revoked
- Repeated or fraudulent chargebacks may result in legal action to recover costs
8. Important Disclaimers
8.1 No Guaranteed Results
Our Materials provide structured educational resources for digital marketing. We do not guarantee specific business results, revenue increases, or marketing outcomes. Your success depends on factors beyond our control, including:
- Your effort, resources, and implementation quality
- Market conditions, competition, and industry trends
- Platform algorithm changes and external factors
Dissatisfaction with results is not grounds for a refund.
8.2 Educational Purpose Only
The Materials are for informational and educational purposes only. They do not constitute professional business, legal, financial, or marketing advice. You are responsible for:
- Complying with applicable laws and platform policies in your jurisdiction
- Seeking professional advice for complex business decisions
- How you choose to apply the information in the Materials
8.3 “As Is” Basis
Digital Materials are provided “as is.” While we strive for accuracy and quality, we do not warrant that the content will be error-free, continuously updated, or suitable for every business scenario.
9. Changes to This Refund Policy
We may update this Refund Policy from time to time to reflect changes in our practices, technology, or legal requirements.
- The version in effect at the time of your purchase governs your transaction
- We will post updates on this page with a revised “Last Updated” date
- For significant changes, we may notify registered customers via email
Your continued use of our Materials after changes constitutes acceptance of the updated policy.
10. Contact Us for Refund Requests
For all refund inquiries, please contact:
Email: support@oreviadigital.com
Website: oreviadigital.com
Address:
Orevia Digital LLC
Business Centre
Sharjah Publishing City Free Zone
Sharjah, United Arab Emirates
What to Include in Your Email:
- Your full name
- Order number or email address used at checkout
- Package name purchased
- Clear description of your refund request and reason
- Confirmation of whether you have downloaded or accessed the Materials
Response Time:
We aim to acknowledge refund requests within 2 business days and provide a decision within 3–5 business days.