Orevia Digital LLC (“we,” “us,” or “our”) is committed to protecting your personal information and handling it responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website oreviadigital.com and purchase our digital marketing training materials.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or make a purchase.

1. Information We Collect

We collect information that you provide directly to us and information that is collected automatically when you use our website.

A. Information You Provide to Us

Account and Purchase Information:

• Full name
• Email address
• Billing address
• Delivery address (if requesting printed materials)
• Phone number (optional, for delivery purposes)
• Company name (optional)

Payment Information:

• Payment card details (processed securely by our payment providers — we do not store full card numbers or security codes on our servers)
• Transaction history and order details
• Invoice and billing records

Communication Data:

• Emails and messages sent to our support team at support@oreviadigital.com
• Customer service inquiries and support tickets
• Feedback, reviews, and testimonials you choose to provide

B. Information Collected Automatically

Technical Data:

• IP address and browser type
• Device information (operating system, device model)
• Time zone and location data (country-level)
• Website usage data (pages viewed, time spent, click patterns)
• Referral source (how you found our website)

Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser preferences.

2. How We Use Your Information

We use the information we collect for the following purposes:

Order Fulfillment:

• Process and complete your purchases
• Deliver digital materials via email within 24 hours of payment
• Arrange printed material delivery when requested
• Send order confirmations, receipts, and delivery notifications
• Provide access to downloadable products through your account

Customer Support:

• Respond to your inquiries and support requests
• Provide email support during the included support period for your package
• Resolve technical issues or delivery problems
• Handle refund requests and complaints

Business Operations:

• Maintain and improve our website and training materials
• Analyze customer behavior and preferences
• Prevent fraud, misuse, and unauthorized transactions
• Comply with legal and regulatory obligations
• Keep business records for accounting and tax purposes

Marketing (With Your Consent):

• Send promotional emails about new products or updates (only if you opt in)
• Share educational content and marketing tips
• Request feedback or reviews about your purchase

You can opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us at support@oreviadigital.com.

3. Legal Basis for Processing (EU/UK Customers)

If you are located in the European Union or United Kingdom, we process your personal information under the following legal bases:

• Contract Performance: To fulfill our obligations under the sales contract when you purchase our materials
• Legal Compliance: To comply with applicable laws, regulations, and tax requirements
• Legitimate Interests: To improve our services, prevent fraud, and communicate with you about your orders
• Consent: For marketing communications (which you can withdraw at any time)

4. How We Share Your Information

We do not sell your personal data to third parties. We may share your information only in the following circumstances:

Service Providers: We share data with trusted third-party service providers who assist us in operating our business:

• Payment processors (Stripe, PayPal, etc.) to process transactions securely
• Website hosting providers to maintain our website infrastructure
• Email delivery services to send your digital materials and order confirmations
• Courier and delivery services (if you request printed materials)
• Customer support tools to manage inquiries and tickets

Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental regulation, or when we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights, property, or safety
• Prevent fraud or illegal activity
• Respond to lawful requests from public authorities

Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction. We will notify you via email or prominent website notice of any such change.

5. International Data Transfers

Orevia Digital LLC is based in the United Arab Emirates (Sharjah Publishing City Free Zone). Your personal information may be transferred to, stored, and processed in countries other than your country of residence.

We ensure appropriate safeguards are in place to protect your data, including:

• Using service providers who comply with applicable data protection laws
• Implementing standard contractual clauses where required
• Ensuring adequate security measures for international transfers

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

Security Measures:

• SSL/TLS encryption for data transmission (HTTPS)
• Secure payment processing through PCI-DSS compliant providers
• Restricted access to personal data on a need-to-know basis
• Regular security updates and monitoring
• Encrypted storage of sensitive information

Important Notes:

• We do not store full credit card numbers or CVV codes on our servers
• Payment details are handled directly by secure payment processors
• You are responsible for keeping your account password confidential

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you promptly if a data breach occurs.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

Retention Periods:

• Order and transaction records: 6 years (for tax and legal compliance)
• Customer account information: As long as your account is active, plus 3 years
• Support communications: 3 years from the date of your last inquiry
• Marketing data: Until you unsubscribe or request deletion
• Website analytics: Aggregated and anonymized after 26 months

After these periods, we securely delete or anonymize your data unless retention is required by law.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal data we hold about you

Correction: Request correction of inaccurate or incomplete information

Deletion: Request deletion of your personal data (subject to legal retention requirements)

Restriction: Request restriction of processing in certain circumstances

Portability: Request transfer of your data to another service provider

Objection: Object to processing based on legitimate interests or for marketing purposes

Withdraw Consent: Withdraw consent at any time where processing is based on consent

Opt-Out of Sales: We do not sell personal data, but you can opt out of marketing communications at any time

To exercise these rights, contact us at support@oreviadigital.com. We will respond within 30 days. We may need to verify your identity before fulfilling your request.

UAE Residents: Under UAE Federal Decree-Law No. 45 of 2021, you have rights to access, correct, and delete your data. Contact us to exercise these rights.

EU/UK Residents: You have the right to lodge a complaint with your local data protection authority if you believe our processing violates applicable law.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Types of Cookies We Use:

• Essential Cookies: Required for website functionality and secure checkout
• Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Track your activity to deliver relevant content (with consent)

Managing Cookies: You can control cookies through your browser settings. Most browsers allow you to:

• View and delete cookies
• Block all cookies or third-party cookies
• Receive warnings before cookies are stored

Note: Disabling cookies may affect website functionality, including the checkout process.

10. Children’s Privacy

Our materials are intended for individuals aged 18 and over. We do not knowingly collect personal information from children under 18. If you are under 18, do not use our website or provide us with any personal information.

If we discover that we have collected data from a child under 18, we will delete it promptly. If you believe we might have such information, contact us at support@oreviadigital.com.

11. Third-Party Websites

Our website may contain links to third-party websites, plugins, or applications (e.g., payment processors, social media). Clicking on these links may allow third parties to collect or share data about you.

We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

How We Notify You:

• We will post the updated policy on this page with a revised “Last Updated” date
• For significant changes, we may notify you via email or website notice
• We encourage you to review this policy periodically

Your continued use of our website after changes constitutes acceptance of the updated policy.

13. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

By Email:
support@oreviadigital.com

By Mail:
Orevia Digital LLC
Business Centre
Sharjah Publishing City Free Zone
Sharjah, United Arab Emirates

Response Time:
We aim to respond to all privacy-related inquiries within 30 days.

14. Data Controller Information

Data Controller:
Orevia Digital LLC

Registration:
Sharjah Publishing City Free Zone, United Arab Emirates

Contact:
support@oreviadigital.com

Thank you for trusting Orevia Digital with your personal information.