At Orevia Digital LLC, we are committed to delivering your digital marketing training materials quickly, securely, and reliably. This Delivery Policy explains how and when you will receive your order, whether digital or printed.
By placing an order on oreviadigital.com, you agree to the terms outlined in this Delivery Policy.
1. Quick Summary
| Delivery Type | Timeline | Method | Key Notes |
|---|---|---|---|
| Digital (Standard) | Within 24 hours of payment | Email + Account Download | ✅ Instant access ✅ Check spam folder ✅ Login required |
| Printed (Optional) | 1–5 working days after dispatch | Tracked Courier | 📦 Request via email after purchase 📦 Additional fees may apply 📦 Signature may be required |
2. Digital Delivery (Standard Method)
2.1 How Digital Delivery Works
All Orevia Digital packages are delivered digitally by default. Here’s what happens after your purchase:
- Payment Confirmation: You receive an order confirmation email at the address provided during checkout.
- Processing: Your order is processed and prepared for digital delivery (typically within 1–2 hours).
- Delivery Email: Within 24 hours of successful payment, you will receive an email containing:
- A secure download link for your workbook/manual (PDF format)
- Access instructions for any included templates, worksheets, or resources
- Your license key or access credentials (if applicable)
- Account Access: You can also access your downloads anytime by logging into your Orevia account and visiting My Account → Downloads.
2.2 What You Receive
Depending on your purchased package, your digital delivery includes:
- Primary workbook or manual (PDF format, optimized for desktop and mobile)
- Supplementary worksheets and implementation exercises (PDF)
- Marketing templates and planning tools (PDF and/or editable formats where specified)
- Strategy resources and campaign guidance documents (PDF)
- Support resources and reference materials (PDF)
- Email with instructions for accessing included support period
2.3 File Format & Compatibility
- All digital Materials are provided in PDF format for universal compatibility
- Some templates may include editable versions (e.g., Google Docs, Word, Canva links) where specified in your package description
- Files are optimized for viewing on desktop, tablet, and mobile devices
- We recommend using Adobe Acrobat Reader or a compatible PDF viewer for the best experience
2.4 Download Instructions & Best Practices
✅ Do:
- Download and save your files to your device or cloud storage immediately after receipt
- Create a backup copy to prevent accidental loss
- Check your spam/junk folder if you don’t see the delivery email within 24 hours
- Ensure the email address provided at checkout is accurate and accessible
❌ Don’t:
- Share your download link with others (links are unique to your account)
- Attempt to redistribute, resell, or publicly post the Materials (violates our Terms)
- Delete the delivery email before confirming successful download
2.5 Download Limits & Access Period
For security and licensing purposes:
- Download links may be limited to 3–5 attempts per file
- Links may expire after 30–90 days from purchase (varies by package)
- Access to files via your Orevia account (“My Account → Downloads”) remains available as long as your account is active
If you exceed download limits or lose access:
Contact support@oreviadigital.com with your order details. We will verify your purchase and restore access where appropriate.
2.6 Troubleshooting Digital Delivery
| Issue | Solution |
|---|---|
| Didn’t receive delivery email | • Check spam/junk folder • Verify email address used at checkout • Wait up to 24 hours from payment • Contact support@oreviadigital.com if still missing |
| Download link not working | • Ensure you’re logged into your Orevia account • Try a different browser or device • Clear browser cache and retry • Contact support if issue persists |
| File won’t open | • Ensure you have a PDF reader installed (e.g., Adobe Acrobat Reader) • Try downloading the file again • Contact support if file appears corrupted |
| Missing templates or resources | • Review your package description to confirm what’s included • Check the delivery email and account downloads for all attachments • Contact support with your order number for clarification |
3. Printed Delivery (Optional Request)
3.1 How to Request Printed Delivery
Printed copies are not included by default and must be requested manually:
- Complete your purchase for your chosen digital package.
- Within 7 days of purchase, email support@oreviadigital.com with:
- Your full name and order number
- The package name you purchased
- Your complete shipping address (including postal code and country)
- Confirmation that you understand any applicable shipping fees
- We will confirm whether printed delivery is available for your location and provide a quote for any additional shipping costs.
- Upon your approval, we will process your printed order and provide a tracking number once dispatched.
⚠️ Important: Printed delivery requests submitted after 7 days of purchase may not be fulfilled, as digital files are considered delivered and accepted after this period.
3.2 Printed Delivery Timeline
| Stage | Typical Timeline |
|---|---|
| Request confirmation & fee approval | 1–2 business days |
| Printing & quality check | 1–2 business days |
| Dispatch via tracked courier | 1 business day |
| Delivery to your address | 1–5 working days (varies by location) |
Total estimated time from request to delivery: 3–10 working days, depending on your location and courier service.
3.3 Shipping Costs & Fees
- Printed delivery may incur additional shipping fees based on:
- Your delivery location (domestic UAE vs. international)
- Package weight and dimensions
- Courier service selected (standard vs. express)
- Any applicable fees will be clearly communicated and require your explicit approval before your order is processed.
- No additional charges will be applied without your prior consent.
3.4 Tracking Your Printed Order
Once your printed order is dispatched:
- You will receive a shipping confirmation email with:
- Courier name and tracking number
- Estimated delivery date
- Link to track your shipment in real-time
- You can also contact support@oreviadigital.com for status updates.
3.5 Delivery Address Responsibility
You are responsible for providing a complete and accurate delivery address, including:
- Full name and contact phone number
- Street address, building number, and floor/suite (if applicable)
- City, emirate/state, postal code, and country
- Any special delivery instructions (e.g., “Leave with reception”)
We are not liable for:
- Delays or failed deliveries due to incorrect or incomplete address information
- Packages lost or returned due to address errors
- Additional fees incurred for address corrections or redelivery attempts
If your address changes after placing your printed delivery request, notify us immediately at support@oreviadigital.com.
3.6 Failed Delivery Attempts
If the courier attempts delivery but cannot complete it:
- You will receive a notification from the courier with instructions for redelivery or pickup
- Redelivery may incur additional fees depending on the courier’s policy
- If the package is returned to us due to multiple failed attempts, we may:
- Offer redelivery at an additional cost
- Issue a partial refund (minus printing and initial shipping costs)
- Provide store credit toward a future order
3.7 Lost, Damaged, or Undelivered Printed Items
If your printed item is confirmed as lost, damaged in transit, or not delivered:
- Contact us immediately at support@oreviadigital.com with:
- Your order number and tracking number (if available)
- Description of the issue (e.g., “package marked delivered but not received”)
- Photos of any damage (if applicable)
- We will investigate with the courier and confirm the issue within 3–5 business days.
- Resolution options (at our discretion):
- Ship a replacement printed copy at no additional cost
- Issue a full or partial refund to your original payment method
- Provide store credit toward a future purchase
4. Hybrid Orders (Digital + Printed)
If you request printed delivery for a package you’ve already received digitally:
- Your digital access remains active and unaffected
- Printed delivery is treated as a separate fulfillment process with its own timeline
- Refund eligibility for the digital portion follows our standard Refund Policy (Section 2)
- Printed portion refunds follow Section 3.7 above
5. International Deliveries
5.1 Digital Delivery
- Digital Materials are delivered globally via email and account access
- No additional fees for international digital delivery
- Ensure your email provider accepts messages from oreviadigital.com (add to safe sender list if needed)
5.2 Printed Delivery
- Printed delivery is available to most countries, subject to courier service coverage
- International shipping fees, customs duties, and import taxes are the customer’s responsibility
- We are not responsible for delays caused by customs clearance or local postal services
- Some countries may restrict import of printed educational materials — we will notify you if delivery to your location is not feasible
6. Changes, Cancellations & Delays
6.1 Order Changes
- Digital orders: Cannot be modified after payment is processed, as delivery is automated. If you purchased the wrong package, contact us within 7 days to discuss upgrade options (see Refund Policy, Section 6).
- Printed requests: Can be modified or cancelled before dispatch. Once printed and shipped, changes are not possible.
6.2 Delivery Delays
While we strive to meet the timelines above, delays may occur due to:
- High order volume or seasonal peaks
- Technical issues with email delivery or payment processing
- Courier service disruptions, weather events, or customs holds
- Incomplete or inaccurate customer-provided information
We will notify you of significant delays and work to resolve them promptly.
6.3 Force Majeure
We are not liable for delays or failures in delivery resulting from events beyond our reasonable control, including but not limited to: acts of God, war, terrorism, pandemics, government restrictions, internet outages, or courier service failures.
7. Customer Responsibilities
To ensure smooth delivery, you agree to: ✅ Provide a valid, accessible email address for digital delivery
✅ Provide a complete, accurate shipping address for printed requests
✅ Monitor your email (including spam folder) for delivery notifications
✅ Download and back up digital files promptly after receipt
✅ Contact us promptly if you encounter delivery issues
✅ Review this Delivery Policy before placing your order
8. Contact Us for Delivery Issues
For questions about your order status, delivery method, or to request printed delivery:
Email: support@oreviadigital.com
Website: oreviadigital.com
Address:
Orevia Digital LLC
Business Centre
Sharjah Publishing City Free Zone
Sharjah, United Arab Emirates
What to Include in Your Email:
- Your full name and order number (or checkout email)
- Package name purchased
- Delivery method (digital or printed request)
- Clear description of your issue or request
- Screenshots or error messages (if applicable)
Response Time:
We aim to respond to delivery inquiries within 24–48 hours during business hours (Sunday–Thursday, UAE time).